• Return requests must be raised within [7] days of receiving the jewellery.
• The product must be unused and returned with its original packaging, invoice, certificate, tags, and other accompanying documents.
• Jewellery that has been damaged, altered, resized, repaired, or worn may not be eligible for return.
• Refunds, where applicable, will be processed after the jewellery passes our quality and authenticity inspection.
• Refunds will be made through the original payment method, subject to applicable deductions and processing timelines.
• Shipping charges, payment gateway charges, making charges, or other applicable charges may be non-refundable.

For gold jewellery exchanges, the value of the old jewellery may be determined after checking its purity, weight, stones, wastage, and other applicable factors.

If the value of the new jewellery is higher than the eligible exchange value, the customer will need to pay the difference.

Non-Returnable Items

• Custom-made or personalised jewellery
• Engraved jewellery
• Resized or altered jewellery
• Jewellery damaged after delivery
• Products showing signs of use or wear
• Items without the original invoice or required certificates
• Jewellery returned without the original packaging or required documents

How to Request an Exchange or Return

To request an exchange or return, please contact our customer support team at [8595119018] or [anshika.v2309] with your order number and details of your request.

Our team will guide you through the return process. Once the product is received, it will be inspected before the exchange or refund is approved.

Important Note

All exchange and return requests are subject to verification and inspection by [AnshikaV]. The final exchange or refund value will be determined according to the applicable jewellery valuation, gold rate, taxes, charges, and terms mentioned at the time of purchase.

For any questions regarding our exchange and return policy, please contact us at [8595119018] | [anshika.v2309].